Overview
We accept returns within 30 days of delivery for items that arrive defective, damaged, or not as described.
Because our products are shipped directly from suppliers, we do not accept returns due to change of mind, wrong size selection, or delayed shipping (unless it exceeds 60 days).
How to Request a Refund
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Contact us at zellity22@gmail.com with your order number and photos of the issue.
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Our team will review your request within 3 business days.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
Non-Refundable Items
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Gift cards
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Clearance items
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Products damaged through misuse
Example:
If a product arrives defective, we may offer a full refund or send a replacement at no cost.
Overview
We currently do not offer direct exchanges due to the logistics of our dropshipping model.
If you wish to exchange an item (for example, for a different size or color), you can:
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Request a refund (if eligible).
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Place a new order for the desired item.
Example:
If you ordered a “Medium” and need a “Large,” you can return the Medium (if applicable) and order the Large separately.